Grad Cap Toppers

Once your order has been placed and paid for you will receive your receipt and order number via the email you provided at the time of ordering.

Next, go to the chat icon on the websites homepage and click on it. Now click on the symbol that resembles a paper clip and attach your photos there that you want added to your grad cap topper along with your order #. And that’s it. Your order is now ready for processing and your design will be created. You can also add any other requests or details there as well.

Your order will be shipped at a flat rate to ensure that the handling, packaging, and postage are all considered for a standard delivery of 5-7 business days. You may also choose express shipping if you would like your delivery expedited/rushed in 2-3 business days. Due to different weather conditions in certain areas shipping and delivery may tend to take a little longer.

RETURNS AND REFUND POLICY

All products sold by Caring Hearts & Hands 327 are custom-made and personalized specifically for each customer.

Because our items are custom created, all sales are final and we do not accept returns, exchanges, or cancellations once production has begun.

If your item arrives defective, or contains an error made during production, please contact us within 14 days of delivery. We may request photographs of the item and packaging to assist with the review process.

If a claim is approved and the product is determined to be defective, or produced incorrectly, we will work with you and provide an appropriate replacement or other suitable resolution.

Please carefully review all names, dates, photographs, colors, and personalization details before placing your order, as customer-approved customization errors cannot be refunded or exchanged.

ALL SALES ARE FINAL POLICY

All products sold by Caring Hearts & Hands 327 are custom-made and personalized. As a result, all sales are final.

Returns, exchanges, or refunds are not available for:
• Personalized items
• Custom photo products
• Memorial products
• Custom tumblers and drinkware
• Custom apparel
• Custom party and event items
• Customer-approved design, spelling, or photo errors

Only products determined to contain a manufacturing defect, or a production error may be eligible for review.

To care for your cap topper:

Remove any dust with a feather type duster or soft shammy cloth and place your grad cap back into its original packaging when not in use.